Help & Knowledge Base
Everything you need to know about SoundToggle — from creating your first project to advanced analytics, embeds, and troubleshooting.
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Getting Started
What is SoundToggle?
SoundToggle is the portfolio platform that helps audio professionals win more clients. Create interactive audio players for any purpose:…
Creating an Account
Visit app.soundtoggle.io and sign up with your email address. You'll be guided through a short onboarding flow: welcome screen, profile…
Your 14-Day Studio Trial
Every new account starts with a 14-day free trial of the Studio plan. During your trial you have access to every feature SoundToggle…
Setting Your Profile
During onboarding, you'll be asked for your first name (optional) and a username. Your first name is used to personalize emails. Your…
Projects
Creating a New Project
Click New Project in the sidebar (or the "Create Project" button on your Dashboard). Choose your player type: A/B Comparison: The classic…
Project Modes
Single Track Mode creates a player with one pair (or trio) of audio files. This is ideal for letting potential clients hear exactly what…
Standard (Single-Audio) Players
In addition to A/B comparison players, SoundToggle supports Standard players — regular audio players with one audio file per track and no…
Password-Protected Players
Available on Pro, Studio, and Enterprise plans. Protect a private project with a password so only people you share it with can listen.…
Three-Way Comparisons (A/B/C)
Available on Studio and Enterprise plans. Instead of just before/after, you can upload a third audio file to compare three versions of a…
Video Sync
Available on Studio and Enterprise plans. Upload a video file alongside your audio to create a video-synced comparison player. The video…
Editing a Project
From your Dashboard, click the edit icon on any project card to open the Edit Project page. Here you can: Change the title, artist name,…
Project Visibility
Each project can be set to public or private. Toggle visibility quickly from the Dashboard using the eye icon on any project card, or from…
Duplicating a Project
Click the duplicate option in a project's menu on the Dashboard. This creates a copy of the project with all settings and file references…
Adding Tracks to a Playlist
You can add tracks to a playlist both during initial project creation and after. During upload: When you choose Playlist Mode on the Upload…
Deleting a Project
Click the delete option in a project's menu. You'll be asked to confirm. Deleting a project removes it permanently but does not…
Player & Customization
Player Layouts
SoundToggle offers 6 player layouts (plus a Video layout that activates automatically when video is present). Layout availability depends…
Color Customization
SoundToggle provides 10 color presets: Ocean Blue (default) Sunset Orange Forest Green Purple Haze Midnight Dark Coral Reef Arctic White…
Font Customization
Available on Pro and Studio plans. Choose from a library of 30+ fonts organized by category: Sans-Serif: Inter (default), Roboto, Open…
Toggle Labels
All plans can customize the labels that appear on the A/B toggle switch. Default labels are "BEFORE" and "AFTER" (or "FIRST" / "SECOND" /…
Crossfade Duration
Adjust how quickly the audio crossfades when toggling between versions. Default is 0.1 seconds (100 ms). The minimum is 5 ms for a…
Default State
Choose which version plays first when a listener loads the player — "Before" (first), "After" (second), or "Third" (if you have a three-way…
Playlist Toggle Behavior
For playlist projects, you can choose what happens to the A/B toggle when listeners move between tracks: Reset to default: The toggle…
Corner Style
Choose between two corner styles for your player: Rounded (default) — Smooth rounded corners Squared — Sharp square corners Set per-project…
Transparent Background
You can make the player's background fully transparent so it blends seamlessly into any website or embed context. Enable this on the Edit…
Custom Style Presets
Available on Studio and Enterprise plans. Save your own player styles as named presets and reuse them across projects. What's saved in a…
Branding
Free plans display SoundToggle branding on players. Pro, Studio, and Enterprise plans can remove all SoundToggle branding from their…
Fast Streaming Playback
Fast Streaming (also called proxy playback) makes your player start playing almost instantly, even for large lossless files. How it works:…
Loudness Matching (LUFS)
Loudness Matching lets listeners compare your A/B (or A/B/C) versions at equal perceived loudness — so the comparison is about tone and…
Media Library
Media Library
The Media Library stores all files you've uploaded to SoundToggle. Access it from the sidebar. Supported Upload Formats: Free plan (lossy…
Managing Files
Upload: Drag and drop files directly into the Media Library, or use the upload button. Search: Filter by file name. Sort: By date, size,…
Reusing Files Across Projects
When creating or editing a project, you can choose files from your Media Library instead of uploading new ones. This saves storage and…
Storage Limits
Storage is measured by total file size across all uploads in your Media Library. Free: 250 MB Pro: 25 GB Studio: 100 GB Enterprise:…
Embedding Players
Getting Your Embed Code
From the Dashboard, click the embed/share icon on a project card. Choose your sharing method: Share Link — A standalone URL that opens the…
Embed Options & Heights
Transparent background: Toggle on to remove the player's background color so it blends with your site's design. Enabled by default.…
Compatible Embed Platforms
SoundToggle embeds work on any website that allows custom HTML or embed blocks, including: WordPress Squarespace Webflow Wix Shopify Ghost…
Portfolio
Portfolio Overview
Your portfolio is a client-winning page that showcases all your public projects in one place. Think of it as a Linktree, but purpose-built…
Customizing Your Portfolio
From the Portfolio page in your dashboard: Profile: Add a bio and profile photo. Appearance: Choose from 10 color presets (Ocean Blue,…
Managing Contact Form Submissions
When visitors submit your portfolio's contact form, their messages appear in your Lead Inbox (accessible from the sidebar). Viewing…
Custom Contact Form Fields
Available on Studio and Enterprise plans. Add custom fields to your portfolio's contact form to collect specific information from visitors.…
Auto-Responder Emails
Available on Studio and Enterprise plans. When a visitor submits your portfolio's contact form, you can automatically send them a…
Analytics
Basic Analytics
Available on every plan, including Free: Total plays: How many times your players have been loaded/played. Total toggles: How many times…
Detailed & Full Analytics
Detailed Analytics (Pro+): Includes everything in Basic analytics plus: Geographic data: See which countries your listeners are in. Device…
Filtering Analytics
Filter by specific project or view all projects combined. Filter by date range: last 7 days, last 30 days, last 90 days, or last year.
Plans & Pricing
Free Plan
Price: Free forever Projects: Up to 3 Player types: A/B comparison and standard (single-audio) players Storage: 250 MB Playlist tracks: Up…
Pro Plan
Price: $9/month (or $7/month billed annually at $84/year, or $199 one-time lifetime) Projects: Up to 25 Storage: 25 GB Playlist tracks: Up…
Studio Plan
Price: $19/month (or $15/month billed annually at $180/year, or $399 one-time lifetime) Projects: Unlimited Storage: 100 GB Playlist…
Enterprise Plan
Price: Custom pricing (contact info@soundtoggle.io) Everything in Studio plus unlimited storage, custom feature development, dedicated…
Billing Cycles
All paid plans offer three billing options: Monthly — pay month to month Annual — pay once per year (save ~27%) Lifetime — one-time…
Changing Plans
You can upgrade, downgrade, or cancel at any time from the Pricing page. Plan changes take effect immediately. Billing is managed through…
What Happens When You Downgrade
If you downgrade to a plan with lower limits: Excess projects beyond the plan's limit will be archived (not deleted). If your storage…
Settings
Account Settings
Access Settings from the sidebar. Under the Account tab: View and change your username View your email (contact support to change) Send a…
Player Defaults (Settings)
The Player Defaults tab in Settings sets the default customization for all new projects: Default colors (presets or custom, depending on…
Storage Settings
View current storage usage vs. your plan's limit See total file count and storage breakdown by file type Progress bar showing usage…
Support
Troubleshooting
"Not enough storage space" error
Your total uploads have exceeded your plan's storage limit. You can either delete files from your Media Library to free up space, or…
"Maximum projects" error
Your plan has a project limit. Delete a project or upgrade to a plan with more (or unlimited) projects.
Player embed not showing on my website
Make sure the project is set to public (not private). Verify that your website platform allows custom HTML or iframe embeds. If using the…
Audio files not playing in the player
Ensure your files are in a supported format. Free plans: MP3, AAC, OGG, M4A. Paid plans: also WAV, FLAC, AIFF, ALAC. Check that files are…
Toggle switch sounds different / not seamless
Make sure your before and after files are time-aligned. Both files should be the same length and represent the same moment in the audio. If…
Portfolio page shows "Set a username" warning
You need to set a username before your portfolio is accessible. Go to Settings → Account and choose a username.
Visitors can't access my private player
If the project is private with no password, only you can view it — visitors see a "Private Project" message. Add an access password in Edit…
Trial expired but I can't access my dashboard
When your trial expires, a modal appears asking you to choose a plan. You must select a plan (including the free plan) to regain access.…
Embed player not resizing on mobile
Use the Responsive Embed code (not the basic iframe). The responsive embed includes JavaScript that auto-resizes the player height to match…
Can't see detailed analytics
Geographic data and device usage are available on Pro plans and above. Referral tracking, historical trends, and data export require a…
Cover art not displaying
Cover art is uploaded on the Edit Project page, not during initial project creation. Open your project for editing and add artwork there.…
"Failed to start checkout" error
This can happen due to a temporary connection issue with our payment processor (Stripe). Try again in a moment. If the problem persists,…
Can't upload WAV or FLAC files
Lossless audio uploads (WAV, FLAC, AIFF, ALAC) are available on Pro, Studio, and Enterprise plans. Free plan users can upload lossy formats…
Quality badge stuck on "Streaming"
If the quality badge in your player stays on "Streaming" and never upgrades to "Lossless," the full lossless file is still loading in the…
Proxy files not generating
If proxy files aren't being generated for your audio: Make sure Fast Streaming is enabled. Check Settings → Player Defaults → Playback →…
Tips & More
Keyboard Shortcuts & Quick Actions
Player keyboard shortcuts (when a player is focused): Space — Play / Pause T — Toggle between audio versions 0 — Restart playback from the…
Supported Browsers
SoundToggle works in all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience with audio playback and video…
Data & Privacy
Your audio files are stored securely on Amazon SFiles are served via CloudFront CDN for fast global delivery. Analytics data is collected…
Still need help?
Our support chat is available in the bottom-right corner of your dashboard, or email us anytime.
Contact Support